ODLWEB Computer Help Services (Virtual Help Desk)

Optical Design can offer your business with help for computer related issues. We have experienced technical staff who can assist in resolving problems with your computers, software & hardware. We achieve this by running an on-line Virtual Help Desk Service for your business.

Help Services For:

• Businesses not big enough to require own help desk
• Solving day-to-day issues
• Installation and commissioning problems
• Once-off problems or special help requests

Why Use ODLWEB?

If your business does not require the services of it's own full-time help desk staff then the ODLWEB Computer Help Service is for you!

Providing support or help for computer related issues is not the pervue of regular office staff. We have experienced computer staff available that can service your help requests.

Your Own Help Desk

Have your own virtual Help Desk via the ODLWEB Computer Help Service. Most minor issues can be solved quickly over the phone or via on-line help. It's just most techs won't tell you that, preferring a more expensive call-out fee. We only do this if required or specifically requested by you.

Obectives of the Help Service

• To make available a quick and easy to use on-line help desk
• To engage in or follow up support or help calls with telephone service
• To save your business from wasting time in persuing illusive errors & faults
• To get you back up and running with minimum delay

We can provide you with quick, reliable help to keep your business running smoothly. If we cannot answer or resolve your question via the help desk, we can attend in person.

Help is available for the following:

• Windows & Linux
• Networking & Connections
• Software Applications
• Internet Web & Email
• Hardware Issues

Customers may arrange with us to use our services by setting up a Help Desk Account with ODLWEB.

How It Works

• Your account is created.
• You place a credit amount in your account. Min. $60.00AUD.
• You or your staff access us via our on line help desk  or calling by phone.
• We provide assistance and support either by return email or phone.
• If necessary, we attend personally to your place of business.

What does it cost?

Our services for on line help vary depending on time spent on each request. Typically $1.00 per minute ($60.00 per hour). The average request might only take 5 minutes making the $5.00 money well spent. It could save you hours. Take a communications problem. It may take a regular staff member several hours to find the fault and correct. Our staff could conceivable solve the issue in a much shorter time, possibly and hour or less. This would save your business many hours of wasted staff time. Especially if they cannot fix the fault and you have to call in outside help anyway.

Attend Premisses

If we attend your premisses the hourly rate is $60.00 and is charged in increments of 1/4 hour ($15.00) or part thereof plus travelling time.

Joining

Log on to Help Desk HERE. You can request an account and a Tax Invoice will be sent to your email address. You will be offered several payment methods including:

• Credit Card (via PayPal)
• PayPal
• PayMate
• Cheque
• Money Order
• Direct Deposit

Buy Now 1 Hour Credit $60.00 AUD (Incl GST)

References of Experience

Please visit our About Us page for references and qualifications. CLICK HERE.

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